Returns, Refunds, and Cancellation Policy

At Automated Attic Stair LLC, we want you to be delighted with your purchase. If the product you received is defective, damaged, or incorrect, please contact our customer service team promptly. We will coordinate the return and replacement process at no cost to you. For returns requested for reasons other than damage, defects, or shipment errors, we are happy to assist with the return process; however, certain return-related fees may apply. Return Eligibility We accept eligible returns within thirty (30) days of the product’s delivery date. To qualify for a return, items must:

Be unused and be in the same condition as received.
Be returned in the original packaging.
Include all original parts, manuals, accessories, and documentation.

We cannot accept returns of products that:

Are custom-built or special-order products.
Have been installed and/or used.
Products damaged due to misuse, improper installation, or customer modification.
Are missing original packaging or components.

Return Shipping Costs We will cover all applicable return shipping costs if the return is due to:

A defective product or one that was damaged during shipping
An incorrect item shipped by us.

For all other returns, the customer is responsible for:

Return shipping charges and handling fees.
Applicable restocking fees (up to 20% of the original purchase price)

Refund Processing Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Order Cancellations If you need to cancel an eligible order, please contact us as soon as possible by phone or email.

Orders canceled prior to shipment will receive a full refund.
Orders canceled after shipment will be treated as a standard return and will be subject to this Return Policy, including applicable shipping and restocking charges.
Custom-ordered products (e.g. one-touch electric stair) are not eligible for cancellation once they reach the production phase.

Damaged Shipments Please inspect all deliveries immediately upon receipt. If your shipment arrives damaged:

Note the damage with the delivery carrier, if possible.
Take photographs of the packaging and product.
Contact us within thirty (30) days of delivery.

Failure to report shipping damage promptly may affect claim eligibility. Our goal is your complete satisfaction with every product and service we provide.